FAQ

Q1: How much is shipping, and how long does standard delivery take?

We offer $0.00 Free Standard Shipping across the 48 contiguous United States. Your order requires 1–2 business days of handling and 4–5 business days of transit time, resulting in a Total Estimated Delivery Time of 5–7 business days (handling + transit combined).

Q2: What if my furniture or lighting shipment is delayed or arrives in multiple boxes?

Oversized orders frequently ship in multiple boxes. Carriers may split shipments at sorting hubs, meaning packages could arrive 2–3 business days apart. If any remaining boxes have not arrived within 10 calendar days, contact support at support@rebeclia.shop to request trace or free reshipment services.

Q3: What if I receive the items missing assembly hardware, parts, or instructions?

Notify us within 30 calendar days of carrier delivery. We will coordinate free delivery of parts or fasteners, or process a complete refund if you prefer not to wait.

Q4: Are there return rules for electrical parts or wired lighting fixtures?

Non-defective returns of lighting fixtures must be completely unassembled, unwired, and in their original packaging with all included hardware. Any modified insulation or altered cords will nullify standard return policies. We always advise seeking the assistance of a licensed electrician for assembly and wiring.

Q5: What should I do if my mirror, glass accents, or bulb arrivals are shattered?

Take clear photographs of the broken items and outer shipping labels and email support@rebeclia.shop within 30 calendar days (ideally within 48 hours). We will send free replacements or issue full refunds without return shipping fees.

Q6: May I return packages directly to your Cheyenne administration office?

No. Our Cheyenne, Wyoming office is strictly an administrative headquarters and lacks warehousing. Shipments sent to this address will be rejected and will invalidate your refund eligibility. Always email support@rebeclia.shop first to secure an RMA ticket and the address of a Designated Return Intake Facility.

Q7: What cards do you accept? Are prices inclusive of tax?

We accept Visa and Mastercard in U.S. Dollars ($ USD). Prices are displayed on a pre-tax **Net Basis**. Required sales tax is computed at checkout based on delivery location (zero when no nexus exists).