Refund policy

At Rebeclia, we provide a consumer-friendly 30-day return policy with $0.00 restocking fees to ensure your furniture and lighting fulfill all expectations.

Return Framework & Category-Specific Requirements

Return Window

30 Calendar Days

From confirmed carrier delivery

Restocking Fee

$0.00 Fee

Absolutely zero processing charges

Prepaid Labels

$0.00 Defective Return

Free labels for damage/defects

1. General Return Terms

  • Window: Open for 30 calendar days from carrier delivery date.
  • Defects & Transits: Damages must be reported within 30 calendar days with photos. You receive $0.00 Return Shipping via our prepaid postage label (or carrier freight arrangements).
  • Buyer Preference/Remorse: When returning due to styling misfit, dimension error, or user remorse, shipping fees remain the buyer’s responsibility using trackable domestic dispatch.
  • Deadline: Returned parcels must be picked up or dropped off with the transport carrier within 7 calendar days of obtaining RMA approval.

2. Specific Category Return Matrices

Matricies A: Lighting & Electrical Accents

Pre-Wiring Review & Intact Package: Non-defective, buyer-remorse returns must be completely unassembled, unwired, and free of cut electrical cords or altered insulation. The lighting fixture must rest securely in original packaging inserts, containing all accessories, decorative parts, and safety guides.

Authorized Installation Safety Disclaimer: Physical issues arising from unauthorized electrical assembly, uncertified structural adaptation, or self-inflicted bulb damage will negate return status. Certified electrician reviews are strongly recommended for safety and hardware preservation.

Matricies B: Household Furniture

Unused in Original Box: Furniture must not be permanently assembled, marked, or adapted. The original manufacturer shipping box and protective panels must enclose the items to ensure transit resilience during their journey back.

Missing Pieces Warranty: Discovered parts absences are covered with our complimentary parts shipping or refund support within 30 days. No return is required. Natural materials are subject to visual discrepancies (grain, finish highlights, natural coloration); while normal, standard 30-day preference returns continue to cover these units in original packaging.

3. Direct Authorization & Tracking Instructions

  1. Initiate Contact: Email support@rebeclia.shop or call +1 859-401-2049 to state order reference numbers, product specifics, and clear pictures (if claiming damage).
  2. RMA Details: Within 24 business hours, we will evaluate your submission, assigning a Return Merchandise Authorization (RMA) ticket alongside the correct Designated Return Intake Facility Address (including a prepaid carrier label where structural damage is involved).
  3. Package Return Check: Bundle items securely with the RMA identity clearly marked on the exterior before carrier handover within 7 calendar days.
Intake Warnings: Please do not dispatch materials to the 254 Bent Ave, Cheyenne admin office. Our legal operations cannot oversee physical arrivals, and such parcels are typically rejected or misplaced, canceling your potential refund. Rely solely on RMA logistics routing.

4. Processing Timeline

Once returned items arrive and receive inspections at our designated facilities, we will confirm inspection results within 2 business days via email.

Refunding triggers an automatic credit to your original payment mechanism (Visa, Mastercard), posting in 3–5 business days based on your financial institution's processing cycles.